Refund Policy

All purchases from outbacktim.com are final. If something is not working, contact us and we will help you fix it. We respond to every message personally.

If something is not working, we will help you

Ebook will not open or audiobook will not play? Email us at team@gannonmediagroup.com. We will walk you through opening it in your reader or audiobook app of choice. Most issues come down to app or device settings, and we are happy to help.

Signed copy, paperback, or hardcover arrived damaged? Email us with photos of the damage. We will arrange a replacement at no cost to you.

Retailer purchases

Books purchased through Amazon, Barnes & Noble, Bookshop, Apple Books, Audible, Kobo, Walmart, or any other retailer fall under that retailer's return policy. We cannot issue refunds for purchases made outside outbacktim.com. Please contact the retailer where you bought your copy.

Bulk and partnership orders

Bulk purchases (corporate orders, event quantities, sponsored copies) are handled case by case under the terms of the original agreement.

Questions

Email team@gannonmediagroup.com from the address you used at checkout. We read every message and respond within one business day.